Privacy Policy

Lou’s Cake Design 

Last updated: December 2025

At Lou’s Cake Design, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, and the rights you have under UK GDPR.

If you have any questions, please contact us at louscakedesign@yahoo.com

1. Information We Collect

We collect personal information in the following ways:

Information you provide directly

When you:

• Submit a contact form

• Make an enquiry or place an order

• Request a quote

• Sign up to our mailing list

• Communicate with us via email or social media

We may collect:

• Name

• Email address

• Phone number

• Wedding or event date

• Delivery address (for orders requiring delivery)

• Order details (e.g., cake size, style, flavours, allergens)

• Payment information (processed securely by third-party providers)

Information collected automatically

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Cookies and similar tracking technologies

This helps us improve our website and ensure a smooth browsing experience.

2. How We Use Your Data

We process your information to:

• Respond to enquiries and provide quotes

• Communicate about orders, bookings, and consultations

• Prepare and deliver your cake order

• Manage invoicing and payments

• Improve our website and services

• Send marketing updates (only where you have opted in)

We only use your data when we have a legal basis to do so, such as consent, contract, or legitimate interest.

3. Cookies & Tracking Technologies

We use cookies to:

• Improve website performance

• Understand visitor behaviour

• Enhance user experience

• Enable features such as contact forms or booking tools

You can disable cookies in your browser settings at any time.

4. Sharing Your Information

We will never sell or trade your personal data.

We may share information with trusted third parties essential to running our business, such as:

• Website hosting and maintenance providers

• Email marketing platforms (if you subscribe)

• Payment processors

• Analytics tools

These parties only process your information according to our instructions and follow relevant data protection laws.

We may also share information if required by law.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

While no data transmission is completely secure, we strive to use industry-standard safeguards.

6. Data Retention

We keep your personal data only as long as necessary to:

• Process your enquiry or order

• Maintain records for tax or legal purposes

• Resolve any disputes

When data is no longer needed, it will be securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate data

• Request deletion of your information

• Withdraw consent (where we rely on it)

• Object to certain types of processing

• Request a copy of your data (data portability)

To exercise any of these rights, contact us at louscakedesign@yahoo.com

8. External Links

Our website or social media pages may contain links to other websites.

We are not responsible for the content or privacy practices of external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date above.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Lou’s Cake Design 

Email: louscakedesign@yahoo.con

Location: Ballymena, Northern Ireland.